4.7Privacy Policy
Effective Date: June 5th, 2025
A Aaron Appliance Parts Inc. (trading as Appliance Factory Parts, "we", "us", or "our") respects your privacy and is committed to protecting it through this Privacy Policy.
1. Information We Collect
- Personal Information: Name, billing and shipping address, email address, phone number, and order details.
- Payment Information: Handled securely by Stripe and PayPal. We do not store or process credit card information.
- Automatically Collected Data: IP address, browser type, operating system, referring URLs, and browsing behavior via cookies.
- Communication Data: Messages through our live chat service (Tidio).
2. How We Collect Information
- Directly from you: When you place an order, fill out forms, or contact customer service.
- Automatically: Using cookies and similar tracking technologies.
3. How We Use Your Information
- Process and fulfill orders.
- Provide customer support.
- Send transactional and marketing emails (with your consent).
- Prevent fraudulent transactions and ensure security.
- Improve our website and services.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We share information with:
- Payment Processors: Stripe and PayPal.
- Service Providers: Tidio (live chat), Google Analytics, Google Ads, and Microsoft Bing Ads.
5. Payment Processing
We use Stripe and PayPal to process payments. Your payment information is handled securely and is not stored on our servers.
6. Cookies and Tracking Technologies
We use cookies for:
- Shopping cart functionality.
- Analytics via Google Analytics.
- Conversion tracking via Google Ads and Microsoft Bing Ads.
You can control the use of cookies through your browser settings.
7. SMS Communications
By providing your phone number, you consent to receive SMS messages from Appliance Factory Parts regarding your orders, account updates, and customer service inquiries. Message and data rates may apply.
We use Twilio to send these messages. Your phone number and message content are processed solely for delivering communications on our behalf. Twilio's use of your information is governed by their Privacy Policy.
You can opt out of receiving SMS messages at any time by replying STOP to any message.
We do not sell your phone number or share it with third parties for their marketing purposes.
8. Your Rights
- Access and Deletion: You can request access to or deletion of your personal information by contacting our customer service.
- Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe link in the email.
9. Data Security
We implement appropriate security measures including:
- SSL encryption.
- Restricted access to personal information.
- Regular PCI compliance screening through Trust Guard.
10. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
A Aaron Appliance Parts Inc
Trading as Appliance Factory Parts
5050 Colorado Blvd, Denver CO 80216
1-800-955-7075
Region-Specific Disclosures
For Residents of California (CCPA)
California residents have the right to request access to and deletion of their personal information. To exercise these rights, please contact us as described above.